Guest Service Representative

Kana Hotel Group is an award-winning hotel Development & Management Company, working with some of the most prestigious hotel brands, we stand out from our peers, building and transforming hotels to perform exceptionally.  

We are excited to add the beautiful Embassy Suites Pigeon Forge to our portfolio. We will begin our screening and interviews in the Fall 2023.

We are seeking an experienced, motivated Guest Service Representatives to ensure guests experience top service and hospitality. 

Kana Hotel Group is proud to offer the following benefits: 

• Medical 
• Vision 
• Dental
• 401K 
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay 
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Responsibilities Include:

• Assisting guests with checking in/out
• Assisting guests with reservations
• Providing recommendations for local dining/recreation
• Attend to guest requests

Experience:

• Previous hospitality experience required
• Attention to detail
• Customer service experience required
• Ability to work flexible schedules including weekends and holidays

Kana Hotel Group provides full medical plan options and vacation and sick time to full time employees. Employees may also participate in Hilton brand travel benefits. Employees can also participate in our Earned Wage Access program, Immediate Pay, to access their earned wages quicker!