Catering & Events Coordinator - Caribe Royale Orlando Hotel

The Catering & Events Coordinator primary responsibility is to assist the Events and Catering Managers in all aspects of events including but not limited to greeting/meeting prospects, scheduling property tours, processing event orders and all other event related issues.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Prior experience in Event Management at a resort property preferred.
• Proven organizational, interpersonal and communication skills.
• Knowledge of catering and events market is a plus.
• Detailed oriented, quality focused and resourceful with excellent verbal and written communication skills.
• Effective planning and organizational skills to implement multiple projects and meet deadlines.
• Ability to effectively deal with internal and external clients.

Responsibilities

• Provide assistance to Catering and/or Event Managers where necessary, reporting directly to these individuals.  
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
• Schedule appointments and meet/greet prospects.
• Assist Managers with correspondence as required.
• Respond to the needs of clients and customers in a timely manner.
• Process proposals, contracts, event orders, and mailings etc.
• Adheres to all standards, policies, and procedures.
• Support daily distribution of Event Orders, reader boards and change logs.
• Communicate with third party vendors.
• Performs other duties assigned by management.

Education

• High School diploma or GED; minimal experience in the event management or related professional area.

            OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Skills and Abilities

• Effectively adjust to changes in work tasks or environment.
• Develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• Develop creative ideas about products and services.
• Identify and understand concerns and opportunities, using effective approaches for choosing a course of action or developing solutions.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

• Able to work in a fast-paced environment.
• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding desk.
• Use telephone and computer keyboard daily.
• Occasionally lift and carry items weighing up to 50 pounds

I acknowledge that I have reviewed the Catering & Events Coordinator job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position.  Management retains the discretion to add or change the duties of this position at any time, to meet our guests’ needs.  I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance.  I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.