Sales Development Manager

Job Description

Zendesk is looking for a Sales Development Manager that will develop, train and hire a highly driven and hardworking team of lead generation and lead qualification professionals! The Sales Development team is the first interaction with prospective Zendesk customers and is key to the success of Zendesk!

Our ideal candidate for this role has proven experience in managing, building and encouraging a team to achieve daily, weekly and monthly/quarterly targets in addition to delivering feedback to marketing and sales operations about lead quality and process improvements. Note: this role is required to be in office for a minimum of 3 days per week.

Responsibilities

• Hire, mentor and lead a team of Sales Development Reps
• Develop the sales, product and industry skills of each team member
• Coach team members through their development into a career in tech sales
• Regularly report on Team/Individual Results - Lead Quantity, Quality and Revenue.
• Work closely with Marketing on defining Campaign follow-up and reporting.
• Work closely with Sales Managers and Reps to ensure Lead Quality/Quantity and accurate follow-up.
• Identify and make recommendations for improvement in the areas of Process, Efficiency and Productivity.
• Proficient in Salesforce.com and Zendesk

 
Experience

• Previous experience leading and developing business development teams
• Outstanding time management and communication skills
• Solid understanding of Salesforce.com features and limitations
• Experience leading and improving Sales Development critical metrics
• Running successful weekly and monthly team meetings
• Handling individual and management expectations (Managing Up)

 
Requirements

• 1+ year in leadership
• 5+ years in the Software sales, preferably in SaaS/Customer Support/Sales/CRM software
• Consistent results of 100%+ of quota achievement as an individual contributor
• 2+ Years management experience, with a consistent track record of building a great working environment
• Bachelor’s degree from an accredited University

The US annualized OTE (On Target Earnings) range for this position is $140,000.00-$210,000.00 with a pay mix of 60/40 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.