Director of VIP'S & Nightlife

Company Description

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Fairmont El San Juan Hotel Director of VIP & Nightlife is responsible for selling and driving revenue into the restaurant and bar operations. Creates a unique guest experience that draws hotel and non-hotel guests by understanding the local market. Focused on market sales and solicitation of new customer relationships, VIP membership sales while maintaining existing strong relationships with our client accounts consistently striving to maximize revenue and promote the day-life, nightlife, and restaurant/ bar operations of the resort. Strives for high guest and employee satisfaction while maintaining the operating budget. Accountable for promoting compliance with legal obligations professionally and consistently. Will work closely with the Marketing team to monitor and implement campaigns that will drive revenue.  Will monitor competitive set restaurants and bars to ensure Fairmont El San Juan remains market leader in creating the best day-life and nightlife campaigns in Puerto Rico. 

Qualifications

Job requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be able to multi task.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to handle work under pressure, multi-tasking multiple job duties and requests simultaneously.

EDUCATION & SKILLS

• Four-year degree in Hotel and Restaurant Management or equivalent combination of education and professional experience.

EXPERIENCE

• Three to five years’ nightlife experience selling venues is required.
• Hospitality experience required.
• Ability to communicate in English and Spanish, both orally and in writing, with guests and employees, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.